Refund Policy
Refund Policy – Magic Mobility Rentals
At Magic Mobility Rentals, your satisfaction and peace of mind are our top priorities. We understand that plans can change, so we’ve designed a fair and flexible refund policy to accommodate your needs.
Cancellations and Refunds
Standard Rentals
Full Refund: Cancellations made 7 days or more before the scheduled rental start date will receive a 100% refund.
Partial Refund: Cancellations made 3 to 6 days prior to the rental start date are eligible for a 50% refund.
No Refund: Cancellations made less than 72 hours before the start date are non-refundable.
Special Events or Custom Bookings
For rentals associated with special events, custom itineraries, or bulk bookings, a non-refundable deposit (typically 25-50%) may be required at the time of booking.
Remaining balance refunds (if applicable) will follow the standard refund window above unless otherwise specified in your rental agreement.
Modifications
We’re happy to help you reschedule or modify your booking with no additional fees if changes are requested at least 72 hours in advance, subject to equipment availability.
Changes requested less than 72 hours before the rental period may incur additional charges or may not be possible depending on availability.
Early Returns
Early returns of equipment do not qualify for partial refunds unless arranged in advance due to medical emergencies or extenuating circumstances. Documentation may be required.
No-Shows
Failure to pick up your rental equipment without prior notice will be considered a no-show, and the full booking amount will be forfeited.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days. If you do not see a refund within this time frame, please contact your bank or payment provider.
Weather & Unforeseen Circumstances
If severe weather or uncontrollable events prevent safe delivery or use of the equipment, we will work with you to reschedule or offer a full or partial refund, depending on the situation.
Need Help?
If you have questions or need to make a cancellation, please contact us as soon as possible:
📞 Customer Service: (123) 456-7890
📧 Email: hello@magicmobilityrentals.com
🌐 Website: http://www.magicmobilityrentals.com
